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STORE POLICIES

Customer Care

At Doodles Prints, we care deeply about your experience — from the moment you land on our store to the moment your print is hanging on your wall.

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We are committed to:

  • Responding to all customer queries within 1–2 business days

  • Treating every customer with respect and professionalism

  • Resolving concerns fairly, transparently and as quickly as possible

  • Communicating clearly regarding orders, delivery and any delays

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If you have any questions about your order, delivery, or product, please contact us at:

hello@sprigco.studio or 074 7394020

We believe in integrity, kindness and collaboration — and that extends to every interaction with you.

Refunds & Returns

We want you to love your print. If something isn’t right, here’s how we handle it:

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Physical Prints

If you receive a damaged or incorrect item:

  • You must notify us within 7 days of receiving your order.

  • Please email us with your order number and clear photographs of the issue.

  • If approved, we will replace the item or issue a refund in accordance with the Consumer Protection Act (CPA) of South Africa.​

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Processing of Refunds

Approved refunds will be processed within 7–10 business days using the original payment method.

Terms & Conditions

By purchasing from Doodles Prints, you agree to the following:

  • All artwork remains the intellectual property of Doodles Prints.

  • Prints may not be reproduced, resold, or distributed.

  • Prices are subject to change without notice.

  • We reserve the right to cancel orders due to pricing errors or stock issues.

  • Delivery times are estimates and may vary.

Shipping Policy

  • Orders are processed within 5 business days.

  • Delivery timelines depend on your location within South Africa.

  • You will receive tracking details once your order has shipped.

  • We are not responsible for delays caused by courier services.

POPI

Doodles Prints respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

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What Information We Collect

We may collect:

  • Name and surname

  • Email address

  • Contact details

  • Delivery address

  • Payment information (processed securely via third-party payment providers)

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Why We Collect It

We collect personal information to:

  • Process and deliver your order

  • Communicate regarding your purchase

  • Send marketing emails (only if you have opted in)

  • Improve our services

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How We Protect Your Information

We:

  • Do not sell or share your personal information

  • Use secure payment gateways

  • Store information only as long as necessary

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Your Rights

You have the right to:

  • Request access to your personal information

  • Correct or update your information

  • Withdraw consent for marketing communications

  • Request deletion of your data where legally permitted

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